GET IN TOUCH
Have questions, feedback, or need help with your booking? Our dedicated support team is here to ensure your journey is seamless and stress-free.
Customer Support
Service Hours
Our digital platform is operational 24/7. Human support is available round-the-clock for urgent booking issues and cancellations.
Corporate Office
Urban Services HQ, India
(Physical Office – Available Soon)
Send us a Message
Fill out the form below and we will get back to you within 24 hours.
Important Support Notes
- For booking issues, please include your unique Booking ID for faster resolution.
- For cancellations, mention the travel date and passenger details clearly.
- Our standard response time is within 24 hours for non-urgent queries.
Frequently Asked Questions
Quick answers to common queries
How do I cancel my ticket?
You can cancel your ticket through the 'My Bookings' section on our app or website.
Is it safe to pay online?
Yes, we use industry-standard encryption and secure payment gateways for all transactions.
Can I change my seat after booking?
Seat changes depend on the bus operator's policy. Contact support with your Booking ID.
What if the bus is delayed?
We provide real-time updates. If a delay exceeds 2 hours, you may be eligible for a partial refund.