PRIVACY POLICY – URBAN SERVICES

A. INTRODUCTION:

URBAN SERVICES (hereinafter referred to as "Urban Services"/ "Company") recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Urban Services and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Urban Services through any of Urban Services’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Urban Services. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Urban Services’s business partners, advertisers, sponsors or other sites to which Urban Services provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Urban Services and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

B. USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with Urban Services shall be primarily processed in India and such other jurisdictions where a third party engaged by Urban Services may process the data on Urban Services’s behalf.

By agreeing to this policy, you are providing Urban Services with your explicit consent to process your personal information for the purpose(s) defined in this policy.

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to:

However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent.

A withdrawal of consent by you may:

• Severely inhibit our ability to serve you properly
• Restrict us from servicing your booking
• Lead to cancellation of your booking

C. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

"Personal Information" of User shall include the information shared by the User and collected by us:

1. Registration Information:

• Name, gender, age
• Email address, phone number, address
• Payment and billing details

2. Other Information:

• Transactional history
• Login credentials
• Uploaded documents/files
• Social media linked data
• Traveler details (if booking for others)

D. HOW WE USE YOUR PERSONAL INFORMATION

1. While Making a Booking:

We use personal and payment details to complete bookings efficiently.

2. Other Uses:

• Booking confirmations (SMS/WhatsApp/email)
• Updates and notifications
• Customer support communication
• Personalization of services
• Fraud prevention & verification

3. Surveys:

• Optional participation
• Used for service improvement

4. USER GENERATED CONTENT (UGC):

Includes:

• Reviews & ratings
• Questions & answers
• Feedback (call/email/SMS/WhatsApp)

E. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Urban Services will retain your Personal Information as long as required for:

• Service delivery
• Legal and regulatory compliance

F. COOKIES AND SESSION DATA

1. Cookies:

Used for:

• Personalizing user experience
• Login convenience
• Ads and offers

2. Session Data:

Includes:

• IP address
• Browser/device details
• Usage patterns

G. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

1. Service Providers:

Shared with operators/vendors for fulfilling services.

2. Group Companies:

Shared internally for better service.

3. Business Partners:

Shared for:

• Promotions
• Insurance
• Payment services

4. Legal Disclosure:

Information may be shared:

• As per law
• For investigation
• For security & fraud prevention

H. OPT-OUT OF PROMOTIONAL COMMUNICATIONS

You can unsubscribe anytime via email link or by contacting:

I. PERMISSIONS FOR MOBILE APPLICATIONS

Permissions may include:

• Device information
• Location
• SMS (OTP autofill)
• Contacts
• Camera & storage
• Notifications

These are required for better service experience.

J. HOW WE PROTECT YOUR INFORMATION

• TLS encryption for secure payments
• Secure servers
• Strict data protection protocols

K. WITHDRAWAL OF CONSENT

You may withdraw consent anytime by contacting:

L. YOUR RIGHTS

You may:

• Access your data
• Update or correct data
• Request deletion

M. ELIGIBILITY

You must be 18 years or older to use Urban Services.

N. CHANGES TO POLICY

Urban Services may update this Privacy Policy from time to time.

O. ACCOUNT DELETION

To delete your account:

• Identity verification may be required
• Data may be retained as per legal requirements
• Re-registration may be restricted for a certain period